I got there and tried to book an appointment in person. The woman at the front desk laughed at me and told me to just walk in. I did not appreciate that. However, the man that took my blood sample, was very kind and careful. It is really good to have this labs upcountry. It was sad for me to have that kind of response at the front desk. However, I will come back to this clinical labs again hoping the attention is better. The other times I've used this labs, the staff has been kind and patient ~Arlisa