Every staff member I've met has been welcoming and encouraging. I spoke with Danny over the phone about personal training and he was very upfront with the information - a refreshing change from most high pressure gyms that won't discuss pricing over the phone. Pound 4 Pound's prices are fair and reasonable, making fitness accessible to most budgets. I am training with Penny and she is amazing - very knowledgeable, kind, understanding of my goals and flexible when it comes to scheduling. The gym has a positive atmosphere and is very clean. Highly recommend this place! ~Krishna