I go to this place all the time and usually have a wonderful experience with a lovely blonde lady that has been working there for years as well as two ladies I would say in their 40's 50's, always pleasant. I went today and I received a phone call about a friend who is dying....I went to the checkout and the young lady named Hannah whom I never dealt with before cashed me out. Of course I felt bad here I am on the phone so made a point after she handed me my receipt to say thank you very much and have a nice day....the person I was speaking to on the phone heard me do so. Hannah turned around ignored me and walked away. I said to her that she was being rude...she said to me snotty, no you are rude as she proceeded to walk away from me in a huff. She said she asked me three times if I was all set and I nodded my head meaning yes, as I again was on the phone hearing bad news. I know it is not the nicest thing to be on the phone when you are checking out at a gas station but this was devasting news. I told her did u not hear me say thank you and have a nice day? Of course she did but didn't care cuz she turned her back on me n walked away and again said I was rude...Rude how? I explained I am sorry I was on the phone (was a Lil angry at this point) and informed I just heard about a family member that is dying. She had the audacity to say my problems r not hers and again said she asked me three times if I was all set...mind u this transaction took but all 3 mins if that at the check out counter. I again said, I said to you thank you and have a nice day when u cashed me out....she walked away again. I asked for Corp number and she refused to give it to me and I asked for her name and she said snarky...Hannah grabbed her name tag and said it is RIGHT here. Horrible customer service. If she hates her job that much should not b there. Condescending and rude is an understatement. I called Corp which is something I have NEVER done b4....but again the cold attitude got to me. She does not belong working with the public. I go there all the time and never had any issues b4. All because I was on the phone....n I get that isn't always nice...but the circumstances were extremely heart breaking n I DID make it a point to say thank you n have a nice day to this young adult who acted like a scorned child. ~Ceia
convenience store
gas station