They are the most Pleasant people to do business with. Always kind and helpful. Bend over backwards to make you happy! Katie is just a wonderful person. She knows what she is talking about and that sets your mind at ease. Never have I felt punched into anything. But will answer your questions if needs be. Great product and great service! Made us a necklace out of a ring. Looks amazing. Can’t even tell that it used to be a ring. That’s Craftsmanship at its finest.Thank you for all you have done for us!! ~William