I used to love this pharmacy but after an experience I had with them today I will be switching pharmacies. I had gotten a text that my prescriptions were ready to be picked up so I woke up early to pick up my prescriptions before work (I work night shift 7p-7a) and even though I was told they were ready it turned out that a portion of them weren’t actually packed due to them needing another shipment for me to get my full amount, since I had to be to work I told them I’d come back another day. Today I went in to go pick up my medications and I only got 1 of the 3 that I needed. I asked about the other 2 and was told that the 1 I was given is all they had for me. I knew that wasn’t right so I tried explaining that I got a text that they were all ready but as I was trying to ask her to recheck the tech cashing me out just repeated “you’ll have to go to consultation and speak with the pharmacist” and again when I tried to speak I was just interrupted and rudely told to go speak to the pharmacist. I was really thrown off by this techs unwelcoming, uncooperative and rude attitude, the interaction made me extremely upset so I just ended up just leaving all together and cried in my car because of it. I decided to call my doctor’s office to see if I could get the script sent to a different pharmacy instead. My doctor’s office ended up calling CVS for me to see what the issue was and as it turns out my prescription was ready waiting to be picked up, but apparently I have two addresses under my name and the medications I was looking for were just under my childhood address. All it would’ve taken was a minute of troubleshooting for this tech to see this. It’s really not that hard to actually listen to what a customer is telling you and attempt to help them. ~Kaitlyn
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