The hostess clearly had an issue with our party. When we approached her she condescendingly asked if everyone was here and to count how many people are with us before she starts setting up the tables. As a manager myself, I would not tolerate ANY of employees speaking to a paying customer in that manner. It is not that difficult to accommodate any group that appears to your restaurant and if I miscount, it should not be an inconvenience to add an extra chair. After all, the restaurant was only occupied by 2 other small parties. The waiter, Joshua was visibly flustered attempting to take our orders. He verbally expressed his frustration when we asked for separate bills for the party. He said, “I’ll do my best with all 20 of you guys.” Ultimately, it doesn’t matter how big the party is, it is your job and due diligence to accommodate your customer. One of our items was brought to us incorrectly and Joshua immediately shrugged his shoulders and swung his hand around. In other words, he was annoyed, and once again expressed he was flustered. In a business where you rely on customer service, you shouldn’t pick and choose who to accommodate. Terrible, uncomfortable, and disgusting experience from start to finish. Do better. ~Jose
american restaurant