What more can I say about Luke…he’s the best!!! He not only got me all set up with an upgrade after I broke my phone, but he also resolved an issue with an older couple that came in while I was in the store in a timely and efficient manner. He is THE NICEST Verizon representative that I’ve ever dealt with. Very knowledgeable, polite and funny!! Give Luke a raise!!! Thank you Luke!!! ~Cathie