So I just moved from Florida to Arlington Texas and I decided to go for a walk to get a Birthday card for my Son Cristian . I passed by this specific Sonic as I was very parched and approached the door to ask for a cup with water and ice . The wonderful Hispanic lady manager saw me and with no hesitation gave me the water. I then came back to the location on the way back after getting the card for my son as I got parched again . This time an African American manager approached the door and I asked very nicely , may I have a refill on this water I have . She proceeded to tell me , water is not free , I don't do refills so I'm going to have to take your cup , throw it away and charge you for a new cup and the water as well . I didn't know what she meant as the other lady did it and not once spoke out in that manner . Not very professional on her behalf or accommodating at all . This is a hospitality industry in which one should always try to step into one another's shoe and look out for the people . I'm pretty sure Sonic wouldn't make a scene about handing a cup with ice and water to a civilian who really needed it . That's how you lose business and repeat customers . I as a kid would always love to stop in grab a chili cheese Coney and a route 44 Cherry limeade with some tater tots . Looks like I won't be coming back to this location again. ~Gustavo
fast food restaurant