Because of Becky I'm giving 4 Stars. We moved from AZ to TX. I liked the Ubox I received. It was nicer than I expected & came with moving blankets. Conveniently dropped off & picked up for storage then shipped to New home. However, when we tried to arrange delivery to our home a Nightmare began. After hours on the phone with multiple people for days- Paid to have Box delivered to home then told they couldn't deliver it??? Thanks to Becky we were able to get our Ubox delivered as scheduled. Now it's all cleaned out with blankets waiting to be returned to Uhaul. Thanks Again Becky & Kera! Excellent Customer Service & Support! ~Darcy