Don't mean to be an issue for the owner of this franchise, but we got a pizza this evening and it was really bad. Cardboard with a little cheese. Think you'd make money by providing better quality pizzas to be honest with you. I won't be coming back. 35 bucks for a pizza plus ivercooked wings; that's no better than a frozen pizza doesn't entice repeat business, we literally left more than half of it and cooked a second dinner to make up for it. ~Phil

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This is the dinning area at Haggens grocery store. Great place to enjoy my fresh made and grilled deli sandwich or any of the many other delicious goodies there. ~Steve

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Starting back in December, we had a problem with getting our reward points refunded due to trip cancellation. We were not allowed to travel to the country of Austria as a result of restrictions set by the Austrian government. My husband attempted to cancel the trip through the KeyBank's reward system, but there's no functionality to do that. We called the hotel in Austria and they said they couldn't cancel our trip that it needed to be done through the platform in which we booked. There after, my husband contacted Key, and none of the customer service representatives knew how to direct his call or how to resolve the issue. Instead, they told us to cancel through the hotel, which if you recall, is what the hotel said to for us to do, to cancel through the booking platform. However, there's no way to do that. He has spent hours on the phone regarding this matter. I thought to go into the branch (Lk Stevens) to try to resolve it, and they don't know what to do either, not even the branch manager, who has escalated it to her manager. She has not followed up with me either. Instead when I spoke with her she gave me a Litany of excuses as to why she hasn't been able to address it, including a family emergency. Trust me, I am very understanding when it comes to personal matters, but I am sure she delegated responsibilities within her branch for some of her larger books of business while she was away. I, on the other hand, didn't matter. I think I would have been taken more seriously by any Key Bank personnel if they knew that I was more than just a simple customer. My husband's business is all through Key Bank, and that's much more than my small bank account. Very unfortunate that they don't see the big picture or really care about their customers, one customer at a time. Interestingly, when we needed to cancel the use of rewards points with Chase Bank as well, it was literally 90 seconds to make that happen, and we received all of our rewards points back. I have been a loyal KeyBank member for many years now, a native Clevelander trying to support local businesses of my hometown. My loyalty goes as far back as when my uncle was the VP for Society Bank, the predecessor to KeyBank. But there comes a point in time when loyalty needs to be abandoned when innovation and simple functionality can't be kept in step with the times. It's unfortunate. Therefore, I will start the process of transitioning all of my money, bill payments, and a direct deposit, over to another constituent. ~Michelle

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