bank
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Citibank in Freeport (180 W Merrick Rd, NY 11520)
About:
Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC.
Citibank is located in Freeport (New York state) on the street of 180 W Merrick Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15163237998. You can get more information from their website: https://www.citi.com/?utm_source=gmb&utm_medium=yext. The coordinates that you can use in navigation applications to get to find Citibank quickly are 40.653115, -73.587942. Scroll down to find out opening hours, reviews and other important information about Citibank.
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Available amenities
Offerings
- amenities.offerings.has_cash_advance
Accessibility
- Wheelchair-accessible car park
Andrea
Not good. I can see why the ratings are 1.9. I dont know if it's the neighborhood or what but no customer service skills are practiced by anyone in this bank. No I take that back the guard at the door was helpful. Told me I need to wait an hour to open an account.
07.2020Maurice
I have often visited this freeport branch make deposits & citicard payments. But, the worst side of it, is about the customer service question: Today this April 16 about 1120am, right after my banking transactions, I inquired on mobile banking because I couldn't login. The cashier lady kindly directed me to the far right window for customer service help. I then reached that far right window where the previous customer was being screamed at by that young customer service staff. Now, being at that window for nearly 40 secondes, I said "hello" given that customer service girl was busily focused on texting. She finally look and said: "what do you want?" I explained that I had some trouble reaching my account online... She harshly cut me off saying: "Call the number at the back of your card, they'll help you!". And she immediately returned to her phone texting without even having to listen the rest of my inquiry.
07.2020Jonathan
Terrible customer service as if no one really wants to do their job there. Such a shame there are other branches more willing help
07.2020Karla
DON'T COME HERE. WORST LOCATION EVER!!!! Customer services is really awful here. I never had so many issue w/ a bank. I have less than 2 weeks banking here and I already had my bank accounts blocked 2x where I can't withdraw any of the money, and is still block because it takes weeks. I went looking for help at this location where I opened the account in the first place. Only person available was **Latisha** didn't even bother to help only thing that I was told was call customer service I can't do nothing for you. and placed me in a desk with a phone to call them personally. Why even work there LATISHAA if you don't like what you do!!! I went to the Massapequa location and was helped by Asha and her team, she moved heaven and earth to help me and she did I was able to withdraw money while still working on the blocks in my account.. may God bless her and her team.
07.2019Chuck
I have been in this branch for years. The current staff is very friendly and the manager in this branch Ann is excellent. Very professional and has the best interest of her clients at heart. Always willing to listen and attend to customer needs
07.2018Jade
They set up the business acct window and line but doesn’t allow you to use it and never have somebody to tell you. When you asked, the staff would tell you there’s no such a business line here and look at you as wired. It’s so ridiculous.
07.2018Stacy
Stood on the citi business line, waiting for a simple transaction to be made, and the lack of communication from teller employees or not even a sign on the window was put up for reference to jump on the other line. Ridiculous, such negligence
07.2018Archie
Haven't had any issues when I visited but it has been less than 5 times. I many deal with the website or call over the phone.
07.2017Luis
In my opinion it is not point to keep this branch open. Nothing specific. Everything doesn't reach decent financial institution level. It is sad. There is not a single thing , except for , may be, somebody job. Worth to save in the entire branch. Lack of understanding people needs or the intention to hurt the institution's prestige, but people are not working , either for their pride or for the salary. (Whatever salary or the fear to have no job , may be the reason) . Anyway, it is not only the bank but both, the bank and the customers are simply not receiving attention.
07.2017Lenny
wish i was able to give no stars....... walked in only because i had an issue with online banking was yelled at and told to call the number provided on the website. At that point I left went home and closed my account which had only been open for 72hrs wished i would have listen to others when they told me to stay away
07.2016