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Roku, Inc. in Los Gatos (1155 Coleman Ave, CA 95110)
About:
Roku, Inc. is located in Los Gatos (California state) on the street of 1155 Coleman Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1408-556-9391. You can get more information from their website: http://www.roku.com/. The coordinates that you can use in navigation applications to get to find Roku, Inc. quickly are 37.352620, -121.927278. Scroll down to find out opening hours, reviews and other important information about Roku, Inc..
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Available amenities
Accessibility
- Wheelchair-accessible entrance
Doug
ROKU... another arrogant tech company with zero live customer support. "If" you can reach customer support, the number of hurdles and maze they've created (by design) to avoid direct customer contact is mind boggling. You'd need to spend 1/2 days time, which they know eliminates 99% of customer questions and complaints. Vote with your dollars and DO NOT begin a relationship with ROKU. There are more maturely managed companies and better options out their than ROKU. Simply look at their low rating as a company to confirm this. Mine will be returned to point of purchase within the hour :)
10.2022Tom
If you can buy anything besides a Roku for your streaming needs I recommend doing so (Chromecast, Apple TV, Fire stick... whatever). The devices they make work great when new but once they're older it seems like they handicap them through updates similar to what Apple does. I own five or six and all were great and fast when new but now all are next to unusable (Roku 2, xD, xs... etc. it doesn't matter which device). They're all basically paperweights at this point. They will fleece your wallet and then make you regret being a return customer. Loading any app is painfully slow. You could almost go buy another device in the time it takes to get into one of the apps and start playing a show. Unreal. It's like they're trying to make their customers switch to the competition 😄
06.2022James
I like the Roku streaming device. Wish the remote had a backlight feature. The Roku channel is ok, but WAY too many commercials. I stopped watching it because of that.
06.2022Poz
Roku doesn't provide a phone number that provides tech support or customer service. This is my second Roku device. They work for maybe 2 years. Then, won't load programs. Can't get any help from Roku to fix problems.
11.2021Man
No support available to resolve 4K playback issue on Roku Premiere+ device. They have made sure that access to support Tech is limited to just browsing the articles. I have already done what they suggested in Article 208755548 , still none of the videos in "4K Universe" would play.
11.2020Alex
I have had a great viewing experience with Roku and got one for my parents. They are older and my stepfather is deaf in one ear and near deaf in the other..their TV would not support external wireless headphones so the TV was always cranked to the max volume. Thanks to Roku, the neighborhood doesn’t have to hear what they are watching now! I downloaded the mobile app to each of their phones, hooked up earbuds for both of them and voila! They could both hear the TV on the “private listening” mode and I couldn’t be more satisfied with the service. Thanks Roku for bringing quiet to their home!
11.2020Edward
Although I have generally enjoyed the Roku products I have owned (the latest being a Roku Ultra), I have had a very bad experience dealing with a refund that was promised to me in November of 2018 (2.5 months ago). While the customer service people with whom I have been in contact regarding this problem have been polite and apologetic, multiple promises to resolve the issue, and continual promises to contact me via email or phone within a certain period to follow up have not occurred. On this basis, I would suggest you not do business with Roku, because if you have any problem that needs to be resolved, you may find yourself with endless unfulfilled promises and no resolution.
11.2019Rhonda
I really enjoy my Roku TV, but I have a problem with ESPN, and I have no way of contacting someone for assistance. There is not a phone number on your website nor an email address. I don't think in this day and age I would have to write a letter to your address to get some assistance. Please let me know how I can contact someone to get help with a channel that does not work, nor does it tell me how to upgrade in order to see the shows I thought I was paying for. Thank you so much.
11.2019Justin
When you buy a TV on Black Friday by fighting the overcrowded stores, finally get home to put it up on the wall and plug it in just to see you need an account. Then after realizing I had no choice to be able to watch TV to set up my account..... That requires my credit card info... After all that bullsh*t it seems your servers couldn't handle the over load of accounts being created tonight. Poor execution on your part Roku. This better have worked it's self out by the morning or that poor customer service representative is getting an ear full.
11.2019Betty
I started a review once and am so upset I accidently sent or erased it. I just competed setting up my Roku channel and sat down to enjoy a movie when I heard my min schnauzer chomping on something which turned out to be my new Roku remote. In situations such as this is it possible to replace it free if I send back the one with the scratches and teeth marks on it. Its sort of hard to determine the teeth marks and the buttons without having to look at it carefully. (im 81!) If a replacement is not possible ok. I do want to complement the company on the beautiful tv picture reception it is exceptional. My email is [email protected] Physical address; Betty Wagoner Garth 5100 South Zero Street apt 1712 Fort Smith AR 72903 Thank you
11.2019