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Tel-Star Communications Inc. in Metamora (1295 Lourdes Rd, IL 61548)
About:
Tel-Star Communications Inc. is located in Metamora (Illinois state) on the street of 1295 Lourdes Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18888420258. You can get more information from their website: https://mytelstar.com/. The coordinates that you can use in navigation applications to get to find Tel-Star Communications Inc. quickly are 40.776485, -89.442838. Scroll down to find out opening hours, reviews and other important information about Tel-Star Communications Inc..
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- Wheelchair-accessible entrance
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Jon
I only had 1 month of service. Canceled it. Talked with office lady more than once. Asking to make arrangements to return their equipment. Nothing done. Now I receive a notice in mail from collection agency for $1086.39. Wth. Very poorly ran company. There was never a time set up to have equipment picked up. I still have the equipment. It does not belong to me. I would like for you to get it back.
07.2022Margie
not happy with losing internet way too often & spending too much time finding out why. If it's after hours you get an answering service that has no idea if there is an outage. This time, it's been 2 hours & I still have no idea if there is an outage somewhere because I cannot get a call back & no postings yet on their page! Very frustrating!
07.2022Jon
I only had 1 month of service. Canceled it. Talked with office lady more than once. Asking to make arrangements to return their equipment. Nothing done. Now I receive a notice in mail from collection agency for $1086.39. Wth. Very poorly ran company. There was never a time set up to have equipment picked up. I still have the equipment. It does not belong to me. I would like for you to get it back.
07.2022Margie
not happy with losing internet way too often & spending too much time finding out why. If it's after hours you get an answering service that has no idea if there is an outage. This time, it's been 2 hours & I still have no idea if there is an outage somewhere because I cannot get a call back & no postings yet on their page! Very frustrating!
07.2022Jon
I only had 1 month of service. Canceled it. Talked with office lady more than once. Asking to make arrangements to return their equipment. Nothing done. Now I receive a notice in mail from collection agency for $1086.39. Wth. Very poorly ran company. There was never a time set up to have equipment picked up. I still have the equipment. It does not belong to me. I would like for you to get it back.
07.2022Margie
not happy with losing internet way too often & spending too much time finding out why. If it's after hours you get an answering service that has no idea if there is an outage. This time, it's been 2 hours & I still have no idea if there is an outage somewhere because I cannot get a call back & no postings yet on their page! Very frustrating!
07.2022Jon
I only had 1 month of service. Canceled it. Talked with office lady more than once. Asking to make arrangements to return their equipment. Nothing done. Now I receive a notice in mail from collection agency for $1086.39. Wth. Very poorly ran company. There was never a time set up to have equipment picked up. I still have the equipment. It does not belong to me. I would like for you to get it back.
07.2022Margie
not happy with losing internet way too often & spending too much time finding out why. If it's after hours you get an answering service that has no idea if there is an outage. This time, it's been 2 hours & I still have no idea if there is an outage somewhere because I cannot get a call back & no postings yet on their page! Very frustrating!
07.2022Jon
I only had 1 month of service. Canceled it. Talked with office lady more than once. Asking to make arrangements to return their equipment. Nothing done. Now I receive a notice in mail from collection agency for $1086.39. Wth. Very poorly ran company. There was never a time set up to have equipment picked up. I still have the equipment. It does not belong to me. I would like for you to get it back.
07.2022Margie
not happy with losing internet way too often & spending too much time finding out why. If it's after hours you get an answering service that has no idea if there is an outage. This time, it's been 2 hours & I still have no idea if there is an outage somewhere because I cannot get a call back & no postings yet on their page! Very frustrating!
07.2022Josh
The internet is very slow and spotty at best! We had xfinity before we moved to Lake Camelot and they definitely overcharged but the internet speed and TV with on demand was ten times better at about the same price! I think it is very odd that the only choice out here is them or satellite almost like they have a monopoly on some areas!
05.2022Josh
The internet is very slow and spotty at best! We had xfinity before we moved to Lake Camelot and they definitely overcharged but the internet speed and TV with on demand was ten times better at about the same price! I think it is very odd that the only choice out here is them or satellite almost like they have a monopoly on some areas!
05.2022Josh
The internet is very slow and spotty at best! We had xfinity before we moved to Lake Camelot and they definitely overcharged but the internet speed and TV with on demand was ten times better at about the same price! I think it is very odd that the only choice out here is them or satellite almost like they have a monopoly on some areas!
05.2022Josh
The internet is very slow and spotty at best! We had xfinity before we moved to Lake Camelot and they definitely overcharged but the internet speed and TV with on demand was ten times better at about the same price! I think it is very odd that the only choice out here is them or satellite almost like they have a monopoly on some areas!
05.2022Josh
The internet is very slow and spotty at best! We had xfinity before we moved to Lake Camelot and they definitely overcharged but the internet speed and TV with on demand was ten times better at about the same price! I think it is very odd that the only choice out here is them or satellite almost like they have a monopoly on some areas!
05.2022Alan
As Telstar is making changes to their cable TV service they are providing new HD tuners. When they called for an appointment to change our the tuner, they said that I could either have a standard HD tuner or one with a DVR with NO PRICE DIFFERENCE for either box. When I received a statement of services it showed a monthly charge of $15 for the HD tuner with DVR. Since the tuner is supposed to be included in the Family Entertainment package I called to ask about this charge. I was told that the $15 was for the HD tuner with DVR. This is ridiculous since the HD tuner is included with the cable TV package and I was told that the HD tuner with DVR would be provided at no additional cost. Telstar has volunteered to replace the HD tuner with DVR with a standard HD tuner box, but honestly I feel cheated.
04.2022Alan
As Telstar is making changes to their cable TV service they are providing new HD tuners. When they called for an appointment to change our the tuner, they said that I could either have a standard HD tuner or one with a DVR with NO PRICE DIFFERENCE for either box. When I received a statement of services it showed a monthly charge of $15 for the HD tuner with DVR. Since the tuner is supposed to be included in the Family Entertainment package I called to ask about this charge. I was told that the $15 was for the HD tuner with DVR. This is ridiculous since the HD tuner is included with the cable TV package and I was told that the HD tuner with DVR would be provided at no additional cost. Telstar has volunteered to replace the HD tuner with DVR with a standard HD tuner box, but honestly I feel cheated.
04.2022Alan
As Telstar is making changes to their cable TV service they are providing new HD tuners. When they called for an appointment to change our the tuner, they said that I could either have a standard HD tuner or one with a DVR with NO PRICE DIFFERENCE for either box. When I received a statement of services it showed a monthly charge of $15 for the HD tuner with DVR. Since the tuner is supposed to be included in the Family Entertainment package I called to ask about this charge. I was told that the $15 was for the HD tuner with DVR. This is ridiculous since the HD tuner is included with the cable TV package and I was told that the HD tuner with DVR would be provided at no additional cost. Telstar has volunteered to replace the HD tuner with DVR with a standard HD tuner box, but honestly I feel cheated.
04.2022Alan
As Telstar is making changes to their cable TV service they are providing new HD tuners. When they called for an appointment to change our the tuner, they said that I could either have a standard HD tuner or one with a DVR with NO PRICE DIFFERENCE for either box. When I received a statement of services it showed a monthly charge of $15 for the HD tuner with DVR. Since the tuner is supposed to be included in the Family Entertainment package I called to ask about this charge. I was told that the $15 was for the HD tuner with DVR. This is ridiculous since the HD tuner is included with the cable TV package and I was told that the HD tuner with DVR would be provided at no additional cost. Telstar has volunteered to replace the HD tuner with DVR with a standard HD tuner box, but honestly I feel cheated.
04.2022Alan
As Telstar is making changes to their cable TV service they are providing new HD tuners. When they called for an appointment to change our the tuner, they said that I could either have a standard HD tuner or one with a DVR with NO PRICE DIFFERENCE for either box. When I received a statement of services it showed a monthly charge of $15 for the HD tuner with DVR. Since the tuner is supposed to be included in the Family Entertainment package I called to ask about this charge. I was told that the $15 was for the HD tuner with DVR. This is ridiculous since the HD tuner is included with the cable TV package and I was told that the HD tuner with DVR would be provided at no additional cost. Telstar has volunteered to replace the HD tuner with DVR with a standard HD tuner box, but honestly I feel cheated.
04.2022Alan
Using them only because I have to. They made the mistake of charging me instead of crediting my account after my service went down for a week. I asked for an additional $10 credit (trying not to be over zealous) which got denied. Can't wait to move!
02.2022Alan
Using them only because I have to. They made the mistake of charging me instead of crediting my account after my service went down for a week. I asked for an additional $10 credit (trying not to be over zealous) which got denied. Can't wait to move!
02.2022Alan
Using them only because I have to. They made the mistake of charging me instead of crediting my account after my service went down for a week. I asked for an additional $10 credit (trying not to be over zealous) which got denied. Can't wait to move!
02.2022Alan
Using them only because I have to. They made the mistake of charging me instead of crediting my account after my service went down for a week. I asked for an additional $10 credit (trying not to be over zealous) which got denied. Can't wait to move!
02.2022Alan
Using them only because I have to. They made the mistake of charging me instead of crediting my account after my service went down for a week. I asked for an additional $10 credit (trying not to be over zealous) which got denied. Can't wait to move!
02.2022Tom
Best and fastest internet I've ever had. Great tech support! Thanks for coming to our area
12.2021Tom
Best and fastest internet I've ever had. Great tech support! Thanks for coming to our area
12.2021Tom
Best and fastest internet I've ever had. Great tech support! Thanks for coming to our area
12.2021Tom
Best and fastest internet I've ever had. Great tech support! Thanks for coming to our area
12.2021Tom
Best and fastest internet I've ever had. Great tech support! Thanks for coming to our area
12.2021Kari
We have had Tel Star since we moved to Edwards in August and it’s been a nightmare! We pay extra for higher speed, but we are constantly being kicked off the internet and for someone who has to work from home it’s been beyond annoying-and more expensive. It’s sad to say but miss Comcast.....
08.2021Kent
Offer gigabit speeds with 50 mb/s upload. Zack is an amazing rep and got me set up with ease! Very knowledgeable and easy to work with. He answered every question I could come up with!
08.2021kent
Just spent 45 minutes talking with 6 different answering services giving me the exact same number to call for my issue. My issue is Have NO internet service since yesterday afternoon. With this being said, I have to say the customer service received is Poor.
08.2021Kari
We have had Tel Star since we moved to Edwards in August and it’s been a nightmare! We pay extra for higher speed, but we are constantly being kicked off the internet and for someone who has to work from home it’s been beyond annoying-and more expensive. It’s sad to say but miss Comcast.....
08.2021Kent
Offer gigabit speeds with 50 mb/s upload. Zack is an amazing rep and got me set up with ease! Very knowledgeable and easy to work with. He answered every question I could come up with!
08.2021kent
Just spent 45 minutes talking with 6 different answering services giving me the exact same number to call for my issue. My issue is Have NO internet service since yesterday afternoon. With this being said, I have to say the customer service received is Poor.
08.2021Kari
We have had Tel Star since we moved to Edwards in August and it’s been a nightmare! We pay extra for higher speed, but we are constantly being kicked off the internet and for someone who has to work from home it’s been beyond annoying-and more expensive. It’s sad to say but miss Comcast.....
08.2021Kent
Offer gigabit speeds with 50 mb/s upload. Zack is an amazing rep and got me set up with ease! Very knowledgeable and easy to work with. He answered every question I could come up with!
08.2021kent
Just spent 45 minutes talking with 6 different answering services giving me the exact same number to call for my issue. My issue is Have NO internet service since yesterday afternoon. With this being said, I have to say the customer service received is Poor.
08.2021Kari
We have had Tel Star since we moved to Edwards in August and it’s been a nightmare! We pay extra for higher speed, but we are constantly being kicked off the internet and for someone who has to work from home it’s been beyond annoying-and more expensive. It’s sad to say but miss Comcast.....
08.2021Kent
Offer gigabit speeds with 50 mb/s upload. Zack is an amazing rep and got me set up with ease! Very knowledgeable and easy to work with. He answered every question I could come up with!
08.2021kent
Just spent 45 minutes talking with 6 different answering services giving me the exact same number to call for my issue. My issue is Have NO internet service since yesterday afternoon. With this being said, I have to say the customer service received is Poor.
08.2021Kari
We have had Tel Star since we moved to Edwards in August and it’s been a nightmare! We pay extra for higher speed, but we are constantly being kicked off the internet and for someone who has to work from home it’s been beyond annoying-and more expensive. It’s sad to say but miss Comcast.....
08.2021Kent
Offer gigabit speeds with 50 mb/s upload. Zack is an amazing rep and got me set up with ease! Very knowledgeable and easy to work with. He answered every question I could come up with!
08.2021kent
Just spent 45 minutes talking with 6 different answering services giving me the exact same number to call for my issue. My issue is Have NO internet service since yesterday afternoon. With this being said, I have to say the customer service received is Poor.
08.2021Amanda
I have had Tel-star services for a few years and we have hardly had any issues . The only issues we have had were due to the mass amount of gaming going on in my house lol sometimes there are three counsels on at once at that can cause things to slow down. I don't notice it, but those having tend to lol I made one call and the lady who took my call was super nice and didn't try to sell be on a more expensive package, she told me what I could do here first, then that I could have a tech come out if I wanted.. Then we could talk about upgrading. Very great service.
08.2019Amanda
I have had Tel-star services for a few years and we have hardly had any issues . The only issues we have had were due to the mass amount of gaming going on in my house lol sometimes there are three counsels on at once at that can cause things to slow down. I don't notice it, but those having tend to lol I made one call and the lady who took my call was super nice and didn't try to sell be on a more expensive package, she told me what I could do here first, then that I could have a tech come out if I wanted.. Then we could talk about upgrading. Very great service.
08.2019Amanda
I have had Tel-star services for a few years and we have hardly had any issues . The only issues we have had were due to the mass amount of gaming going on in my house lol sometimes there are three counsels on at once at that can cause things to slow down. I don't notice it, but those having tend to lol I made one call and the lady who took my call was super nice and didn't try to sell be on a more expensive package, she told me what I could do here first, then that I could have a tech come out if I wanted.. Then we could talk about upgrading. Very great service.
08.2019Amanda
I have had Tel-star services for a few years and we have hardly had any issues . The only issues we have had were due to the mass amount of gaming going on in my house lol sometimes there are three counsels on at once at that can cause things to slow down. I don't notice it, but those having tend to lol I made one call and the lady who took my call was super nice and didn't try to sell be on a more expensive package, she told me what I could do here first, then that I could have a tech come out if I wanted.. Then we could talk about upgrading. Very great service.
08.2019Amanda
I have had Tel-star services for a few years and we have hardly had any issues . The only issues we have had were due to the mass amount of gaming going on in my house lol sometimes there are three counsels on at once at that can cause things to slow down. I don't notice it, but those having tend to lol I made one call and the lady who took my call was super nice and didn't try to sell be on a more expensive package, she told me what I could do here first, then that I could have a tech come out if I wanted.. Then we could talk about upgrading. Very great service.
08.2019