Best van rental agency in Anaheim, California (CA) 2024

I would rather give negative rating if I could. I reserved a 12 by 6 closed moving trailer on their website, pick up 9 return is 5pm. When I pick it up, a stuff said my reservation is until 3. Actually time is good to me but I just ask I was curious why I booked for until 5pm but I have to return by 3, then they switched to another stuff who’a name is Zachary Smith. He rejected to give me the trailer I reserved and the reason is he “felt” I would not return it back by 3 so he couldn’t Horner the other reservation starts from 4pm. Then no matter how I explain I just need it by noontime and will be back on time he insisted canceled my reservation. I had to take their another open trailer for my moving! Talking to this guy made me felt being interrogated. He said they have policy they can refuse any reservation they feel not secured to their schedule. At last I had to take that open trailer for moving and wasted a lot time to tie down all the stuffs. I returned before 3pm as promised, I can even came back earlier if Zachary didn’t refuse my first reservation. So guys, do not make any reservation if you need anything in plan, they will ruin your plans. But how nice would you expecting to be traded for a $30 worth trailer renter?? U haul, why you set up your online reservation system but your stuff doesn’t follow? I’ll have to file a official complaint to your headquarter. And Zac, thank for you made me felt the another side of human nature and wish you enjoy your forever work here. ~Liang

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DON'T RETURN U-Haul vehicle here I returned my 10' truck with 1/4 gas with photo as proof, but turned out 1/8 and be charged extra. ~Vinh

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