Best bank in Mission Viejo, California (CA) 2024

US Bank... proudly delivering 1980s type of customer service... I have never had such consistently poor service from such a large national brand... well, at least not since the 1980s. The employees appear to be trying, but it feels like their back office operational processes are broken, and it feels like their operational systems are disjoint from branch operations. On three separate occasions I have gone into the branch to complete required forms upon the bank's request... and on three separate occasions, they have contacted me weeks/months later to inform me that a required form was not completed. Further, when they've contacted me, they leave cryptic messages that are unhelpful. When I return their call, their offshore call center staff is unhelpful. Perhaps their consumer lending & banking practices are better, but their business/nonprofit banking processes are a train wreck. ~Lyndon

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Have banked with them for years. Extremely friendly and helpful. They always say hi when I walk in using my last name. I have never experienced a bank as friendly as they are...one of a kind for sure!! Anytime I have ever had an issue with my account, they will bend over backwards to resolve it. I won't bank anywhere else!! They feel like family!! ~Carol

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