Best tax preparation service in Mount Shasta, California (CA) 2024

Last year I dropped off my paperwork with the new owner, Shannon, late in the season - the end of March beginning of April. Nothing was said to me about it being a problem getting my returns done in a timely way. I didn’t hear back from until right before they were due on 5/17, so I called. I was told that they were not able to get them done in time so I’d have to file an extension and that I would not be charged for filing that extension (implying it was their doing). I was not told that I needed to make an estimated payment with the extension. A month or 2 later I received a phone call asking for additional information required to do the returns. Then in Aug., when they were finally done I went in to pick them up. At that point I saw on the paperwork that I would be charged penalties for not making an estimated payment with the extension. At that time Shannon told me I had to file the extension because they didn’t have all the information they needed. If they had asked me for it in the first place I would have forwarded it to them immediately, but it was clear they didn’t even look at my documents until after the due date of 5/17/21. Since then I’ve written to her and called with absolutely no response. Beware! ~Adamine