Best chocolate factory in Oakland, California (CA) 2024

AVOID until they improve customer service. I love Oakland and love supporting local businesses. It saddens me to write this review but I have not received the product or heard back after many attempts on my end. I called a week before Valentines day to make sure the online order would arrive in time. The person on the other end assured it would be with plenty of time. I placed the order online but the order never arrived. I've emailed several times before for status update but no response (I feel totally disregarded and disrespected). I've tried calling and they don't pick up and their mailbox is full. In contrast, every time I've ordered from Michael Mischer I've received impeccable chocolate and service (he even hand delivered to my house!). ~Joel

The chocolate here is delicious, especially white. The sculpture, which is in the photo, is completely made of chocolate, it's great. But as for handmade chocolates, which, as they say, were made together with a chef with 3 Michelin stars, I was completely discouraged, they were absolutely not tasty. I am disappointed 😣 ~Anna