Due to the stay in place order I’ve selected to have an appointment by phone. I was originally scheduled to have one on 3/31/2020 at 11:30am. I patiently waited for Lizbeth Santillan to give me a call. 11:45 came still no call. She never attempted to call and I couldn’t get through to the bank. I then thought maybe she forgot. Stupidly I scheduled another phone appointment for today 4/3/2020 at 10:00am. Again, with the same banker no call. I continued to receive emails and texts messages reminding about my scheduled appointments and the banker never called. If you guys are not doing any phone appointments don’t make that an option. Being disappointed twice just gave me a reason to take my business somewhere else. ~Dalya
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