Today after an urgent care visit following a surgery i had two days prior removal of gulblater, abnormal findings i am suffering in pain with a UTI patiently waiting for my prescription to be ready and tech #40 the TR# is 04058
This tech was the worst right from the start, i was beside myself how un compassionate this human was. I also had to purchase cat food for my cat a fleet pack and some soft protein and fiber for my care. She complained i had six items not five and would do it this time but next time use the register, what ... part of i just had surgery and im having severe side affects to my surgery did she not understand her customer standing in front of her was dealing with, dear god this is a pharmacy. She then didnt charge me for a bag during my transaction and made me dig for a damm dime to pay for that bag, i didnt have a dime and she refused to bag my items to see me on my way. Some man behind me gave her the dime just to move the line along. Im blown away, i have never wanted more than than moment to cuss her to the moon and back but i wasnt gonna come to that level of humanity.
Dec 23rd i was issued a prescription from urgent care, walmart created two profiles for me by mistake and only one has my insurance information, i also have two last names and i use both but Walmart has created two profiles and put a single last name on both. At 8pm i get a call from pharmacy saying she wont put the order prescribed because it was $300.00 and i have no insurance on file. I explained i had two profiles and shr should check both, at that time she saw indeed two accounts and said she would enter insurance information and rudely said merry Christmas and good night. I didnt know how to respond but on Christmas eve and no prescription filled this woman made the choice not to give me prescribed medication and i will be reporting her. Her to my insurance company
Jan 20 Lupe manager has earned a great review for her continued efforts to overcome obstacles for me and i respect her assistance.
Lupe your team needs to follow your generous customer service, remember to tell your staff not to take patients irrationality so personal and also let them know were sick and instead of being cranky use friendliness, being in pain is not a excuse for rudeness but it does make one feel awful. The staff has to step up to your level. ~Barbara
pharmacy
medical supply store
vitamin and supplements store