Best coffee store in Erie, Colorado (CO) 2024

First off I absolutely love most of the staff at this location, they are always so awesome and pleasant to deal with. Always asking how I'm doing even though they don't have too and just interacting with me always when I come in. I usually come visit on my lunch break and it's great to decompress and just talk to some wonderful people. Why the two star rating though? Well let's get into that. I usually come on my lunch as it's the only time a day I can. But every time I come in it seems that they are always short staffed with only 2 or 3 employee's working with a long line. I can tell they are overwhelmed, I've worked in customer service for over 10 years so I can tell even when majority of people can't. But one thing I do notice is that every time I do come, it seems their Boss is always sitting down and not helping out. When I was a shift lead at a previous job I ALWAYS made sure that as a leader it was my job to help out so that my staff didn't feel like they were drowning and helped out before doing my other things. It's such a shame to watch these fantastic people struggle and do their best when they are NOT receiving that support from someone whose job is to support them. Customer service is already tough, I just wish there was something I could do since I feel they already do so much for me when I come to visit. I hope after this review they can get that help and support from their Boss and get that help that they should be getting. Nothing is worse then terrible management especially in customer service. ~ashley

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