Unbelievable. We were refused service without an appointment and referred to the 860 number. We called FROM IN FRONT of the desk WITH IDLE STAFF WATCHING and the associate (Gary?) Answered without making eye contact and made a written appointment for NOW. You're not funny. You're not helpful. ~Christopher

Andrew sold me a great phone and such a great plan! AT&T wouldn't reduce my bill when I tried to purchase the new iPhone and once they kept it at the rate I didnt want I knew I couldn't stick with them anymore. A couple of my friends suggested Verizon... I walked into the store and Andrew was the first person who helped me. He was very nice and offered me a better plan than AT&T ever offered me. I'd totally recommend Verizon !!! Thanks Andrew! ~Sarah

Kind and diligent, they did a wonderful job setting me up with a new phone. I traded in my broken, and I mean couldn't even finish booting up, Galaxy S6 for a Galaxy S22 for free because the trade in got me $800 credit. I about left my body lol The staff was super nice and they meticulously applied my screen protector with no air bubbles and put in the SIM card and all that jazz. Great job ♡ ~Dante

Great location, always has the best and soonest arrival time for hard to find parts. Would recommend ~Riceboy

I had a wonderful experience at Torrington Petco! I had never been there before, I was visiting in the area, and was pleasantly surprised to find unheard of customer service! I was greeted with friendly faces and My dog was given much love… I was almost immediately asked if I needed any help, and when I asked where certain things were, I was not only told, but escorted to the correct aisle! I was determined to find a particular item which did not seem to be available, but thanks to a determined employee, I found exactly what I was looking for! Torrington Petco is not only full of fresh inventory, it is clean and the employees are extremely helpful and friendly… Last but not least, they were very warm and loving to my dog Cedric, which is the most important thing! I was also very pleased to find out about signing up and becoming a member, a valued member, as I do not are usually have the patience to wait at the end of my shopping but due to the knowledgeable and informative Clerk, Nick, he made it very appealing and I actually saved a lot of money, which is always a good thing especially these days! I highly recommend it ~heidi

Most unprofessional group around. "The Mitsubishi of cars" ~Joseph

I still like to interact with people instead of buying the games online. Even though it's convenient to buy online, I rather still stop at my local game shop and actually interact with people. This store has always been good to me and always helps me for all my gaming needs. ~Tony