Best bank in Cocoa Beach, Florida (FL) 2024

Went to this branch today at approximately 1:45 pm. We were there to pay off a car loan. We sat in front of one of the offices on the right when entering as the woman wearing a red and black top and black slacks was finishing up with another customer. In the meantime, customers are coming in and my husband is waving them ahead of us as we're waiting to see the woman. She finishes up with the gentleman and promptly goes to the drive-up window and proceeds to help other customers! We could see cars pulling up to the drive through as we're inside waiting. She walked right past us, didn't ask why we were there, nothing. There were two male employees there as well helping customers, certainly they saw us and must've wondered why we were just sitting there and letting others go ahead of us. Terrible customer service, glad we won't need to deal with them. NO EXCUSE. ~S.

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