Best donations center in Sanford, Florida (FL) 2024

I purchased a Sega and a Nintendo 64 from here and neither worked. Their refund policy only allows for exchanges but there wasn’t any similar items on shelves. The disappointment with not being able to exchange this for anything was enraging. The manager wouldn’t even load credit on a gift card for future use. They even took a degrading tone with me while I was thinking about what I wanted to do with that situation. Ultimately they went into the back and allowed me to exchange the Sega that didn’t work for a game gear. This didn’t work either! The end result is that I now own a broken Nintendo 64 and broken Game Gear. I would not advise buying any electronics from this Good Will and the management was the furthest thing from helpful. During this whole exchange I never raised my voice and I’m a very fair person. Much of this behavior was uncalled for leaves me disappointed and a victim of poor product quality and communication. ~Jose