Best convenience store in Lithia Springs, Georgia (GA) 2024

On June 10, 2022 at approximately 12:40, I stopped by to pickup a prescription that was suppose to be called in on Tuesday June 7, 2022 by my doctor. The African American female was working the drive through window. After standing their for awhile, the African American male (bald head) finally came to window and ask if he could help me. I informed him that I was there to pickup a prescription. He checked system and didn't see my prescription. I informed him it was suppose to be here on Tuesday so I was going to call my doctor. After I called my doctor's office and found out there system had been down supposedly (Tuesday and Wednesday) and they didn't realized until I called that my prescription didn't go through. I was told they were sending it again. I went back to window to tell the male what the doctor's office said. I said, "Sir" and he immediately said I will be right with you. So I sat down to wait for him. When the young lady finished with the window I heard her ask him about me and he said she had to call the doctors office. After approximately 15 minutes I went back to the counter and informed him that if it was going to be longer, I can come back this evening. He then comes to counter with an attitude and said if it's not in the system it will be an hour before it comes. I informed him that when I was trying to get his attention when I got off the phone with doctors office and let him know that they were resending it, then I could have left and come back later in the evening instead of sitting their wasting another 15 minutes of my lunch. The male needs training in CUSTOMER SERVICE. He should NOT wait on customers. Let the nice young lady with impeccable customer service skills continue to handle the customers. I will NOT be using this Walgreens anymore. ~Etta

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