Best pizzatakeaway in South Bend, Indiana (IN) 2024

Yes I am very disappointed in this location. At 8 o’clock in the morning on Saturday, 12/4/21, I placed an order for pick up at 1:45 PM, same day, for 12 pizzas. Four cheese, four pepperoni, and four sausage. The manager immediately called back to cancel the order as there was supposedly no one working between 12 and 2 PM that day. So I called at 10:30 AM when they opened to place a fake order because I felt like the manager was lying. Sure enough they were going to take my order for my fake eight pizzas. So I explain to the manager I was talking to that I was highly upset with the customer service, the lies, and not only that but my pizzas were burnt when I picked them up. I picked up my pizzas at 2 PM. 15 minutes after I was supposed to get them because I was already running late for my son‘s birthday. When I got to the hotel where my son was having his fourth birthday party, people were already to eat. They picked through the pizza that was not burnt. When I called back as soon as I could at 5 PM, after his party, they told me they could not refund me or help me out. That I should’ve brought the pizzas back right away. I explained I’ve been in customer service for a long time and the way they were treating me was not right. This issue was not resolved at all. I will not be going back to this location. And I expect someone to fire this manager. This is absurd. I have been in food and retail customer service for over 15 years and I have never been lied to or had such bad customer service. I have attached some pictures of how bad the pizza was. No one go here!!! ~Abbagail