Best bank in Warsaw, Indiana (IN) 2024

This is one of the best banks I’ve ever dealt with! I wanted to give a shout out to Sandra for her phenomenal customer service! Not only was she extremely kind she was extremely helpful with expediting my title and refund when I paid off my car this week and it was very much appreciated because I need to sell my car so timing was of the essence. I also wanted to thank everyone for being very patient and kind when I came in at like 457 and they were gonna wait till 5:05 For me to get there and pay my car off. I had called in advance because I was making a 30 minute drive. Thank you for your excellent customer service that you do not get most anywhere now of days I will definitely consider this bank for my next banking needs thank you ~ka

Do not bank with Key if you live out of state. I have been a dedicated member at Key Bank for the 15 years and had fraudulent activity on my account which has caused it to be locked, along with my online banking. In order to "unlock my account", I now have to drive over 9 hours (to the closest branch) to show my ID to prove I am who I say I am, even with an active police report filed. Not a happy camper. There has to be a better way of doing things, its 2022. 2 stars because they had been great for the last 15 years...up until now. ~catherine