Best burrito restaurant in Roeland Park, Kansas (KS) 2024

Late night order for family. Pintos and cheese were watery, cold, no sauce or cheese so nobody had beans with their expensive meal. Called the following day to speak with a manager. First of all, I am disabled but don't need the beans without the meal. My daughter picked up this order for me. First manager I spoke with said she would make the beans right if I came in then. I called corporate over this and was told the beans would be replaced with another order. When my daughter went in, that same day, she was told by a manager they know nothing about this. Corporate finally sent me dated coupons which can only be used one at a time WITH yet another order each time. Good for their business I guess. Any time we go to Taco Bell (not just this one), we check for the number of items but I guess they expect you to unwrap each item to get what you ordered. This was a first on the beans. Neither the store managers nor the corporate care people act like they care how satisfied their customers are. ~Deb

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