Had the worst experience on 8/19. Went in to get my battery checked and was told I needed a replacement, which was done. Upon installation, several lights appeared on my dash and instead of checking the connections on my battery, manager Jacob had me reset my steering and cleared all the lights. Jacob assured me this was normal for Volkswagens, which I have since been told is not the case (by Shelbyville tech). After going home, my car was unable to start, and it took over a day for someone to come take a look, as this location had their phones off. Someone from the Shelbyville Rd location was able to come look on 8/21 and let me know that they did not properly attach the connection cable to the battery AND my car needed an AGM battery which they did not install. Shelbyville tech installed new AGM battery. These "managers" and techs do not know what they are doing and hopefully they dont mess up your car/weekend as well. UPDATE - have been trying to get a refund since I created my case on 8/20. The area manager Justin is apparently the only person at Valvoline who can approve this and I have been waiting on a call from him since. Contacted customer care again 8/26 and they put another request for him to contact me. Was told someone tried calling me 8/22 but that's simply not true. Constant run arounds and impossible to get a hold of who you need! Service: Battery ~Cambray