Best hamburger restaurant in Bel Air, Maryland (MD) 2024

Usually this is my go to restaurants However, today was a mess. Whoever was manning the window next to the building was unpleasant and unprofessional. First, I observed that our line was taking longer. A siren was passing by and he went ahead to take the wrong order. I stayed to correct the order and he calls another female colleague and they start talking not understanding why I am not moving. I politely tell them that due to the siren, you dint take the correct order probably because you couldn't hear me well. He did not apologize and tge female went on to ask what else I needed to complete the order. I kept my cool and went ahead to pay. At the pick up window, I get half the order, I politely ask for the rest and show her my receipt. Without apologizing, asked fir the rest of it and gave me. When we get home, the box doesn't have the correct items, even my patient kids had; had it and they were, we are not ever going back there. Sure, at 3pm, definitely I am not turning back to go ask for the correct items. Thankfully I had food in the refrigerator. I love this place, however, it will be my last option just because I have been treated better in the past. Kid-friendliness: On this day, not friendly. ~Assumpta

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