Best van rental agency in Clinton, Massachusetts (MA) 2024

I have used this location in the past and never had issues with them for U-Haul rentals however, today did not go well. I had a reservation for a 15' van that, I will admit I couldn't get through traffic and get my 5month old settled to go pick the unit up at 3:30pm. I got there at 4:50pm and my reservation was still on the app, I went inside only to be yelled at that my reservation was cancelled cause I was late and they gave my van out. No call, no cancelation notice. A U-Haul dispatcher later called at 7:20pm asking why I haven't picked up the 15' Van yet. They still showed I had an active Reservation. She apologized to me about the location and experience and that the reservation was not cancelled but she would go ahead and cancel it. The members at the Clinton location did get me a 10' Van at another location which I will make due. With everything going on, full time work, with a big move, buying a home and having a 5month old, I can't just drop everything and make a call especially when driving to a location I don't have stored in my phone. A call from someone sitting behind the desk looking at reservations wouldn't hurt to give a call and see if I still needed the Van. Like the nice lady on the phone from U-Haul dispatch said they should have done. ~Harold

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