Best department store in Marlborough, Massachusetts (MA) 2024

I worked at Target for 4 years while I was in high school and college so I’m pretty familiar with Target’s standards for team members, and this store is seriously falling short. Nobody was in electronics over the course of the hour I was in the store. I checked back multiple times and it remained empty. I was cut off by a tm with a restock cart and he just stood there until I moved out of his way instead of moving out of mine (aren’t these carts supposed to remain in the main aisle ways anyway?). I have no problem moving out of the way bc I understand it’s easier to restock with it in the aisle, but the fact that he just stood there staring at me without saying a word was what was irritating. Got to checkout and they had three lanes open plus self checkout. I had to go through a lane bc I had a locked item. One cashier stood there just talking to another employee (which didn’t really bother me at first). The the other cashier literally looked right at me and then walked away, and looked at the first cashier and pointed to me. She finished her conversation with the other employee then also looked right at me and walked away. So 2 lanes with lights on and both employees just walked away to do whatever. The lanes also don’t allow you to see the screens anymore so you can’t see what’s being rang up or how much anything costs. You also can’t see a total as you go. You have to ask for the total at the end or wait for the employee to tell you what it is. The ONLY reason I’m giving this store 3 stars instead of 1 is that the third cashier, wearing the name tag Lenny, redeemed the store. Says he’s been here for about 18 years and I can see why. He’s pleasant, he smiles, he chatted with me while he rang up my items. I hope this location realizes that this man is carrying the customer service of this store. ~Nessa

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