Best restaurant in West Springfield, Massachusetts (MA) 2024

Talk about rude, lazy, unprofessional and immature!!! While I waited for my food inside they were complaining about being busy because all the drive through customers they had because of the Big E. Called them all broke and cheap because apparently they should’ve just bought food at the Big E so that they don’t have to work hard. On top of that once my order was done I wasn’t handed it, it was thrown to me on the counter without even a word being said and the employee proceeded to laugh and speak about other customers that they’ve encountered. What I ordered did not come out as it usually does at other Taco Bell restaurants. Prices are pretty much the same at every Taco Bell so the experience and quality is what should be looked at and they are DEFINITELY not up to par. The interior is clean only because they barely have walk in customers due to the location. Management needs to be notified! ~Tom

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