This has been the worst customer experience. I made a reservation for a 9' van for $122, did the online check-in which confirmed my reservation. When I arrived I was told the van was not available. Instead I was offered a 15' truck for $255! I had already made arrangements for that day which I was not able to cancel anymore at that point, so I was forced to take the $255 truck for a very small move of furniture. In the service line they told me there was nothing Uhaul could do... UPDATE: After filing a complaint with Uhaul I received a call today. They apologized and will refund the difference. I'm glad about this positive ending to an otherwise truly horrible experience. I wonder why they didn't try to help me in some way the first time and let me struggle so much. ~Sebastian

Called them for repair to our 53ft trailer, air line broke and they came out immediately and replaced the line (under trailer) the cost was very reasonable!! Thank you for the service! Service: General repairs & maintenance ~Toni

Pretty positive the dude at the register just makes up prices as he goes. 16 dollars on a single gallon of milk and 3 small tubes of m&m minis. Seems fishy to me. ~Joshua