Best party store in Erie, Michigan (MI) 2024

Horrible customer service. The pin pad cleared before my mom could enter the phone number and the cashier just told her that the phone number does nothing anyways, she asked the cashier about the digital coupons and again they repeated that the phone number does nothing. The store is very cluttered and there are four highs blocking every aisle in an already small store so you are constantly in another customers way or trying to wedge yourself through the aisles. Today the app said my total should be $18 and when I checked out my total was $23 so I asked the manager on duty why the prices were different in the app than actually in the store and why my 5 off 25 coupon didn’t work she wouldn’t even stop was she was doing to help me and the best answer she could give me as to why I was overcharged was “I don’t know” after the fourth time she told me I don’t know before losing my temper I just told her thank you and left. It was pretty clear that I wasn’t going to get any customer service from her. It’s unfortunate because it’s right down the road and the closest store with good deals and coupons but what’s the point if the prices scan higher than the shelf price/app price and they don’t honor their own coupons. This store needs serious customer service training. ~lance

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