I come here often to eat while I work (2-3 times per week). I am always pleased with the friendliness of restaurant staff, the freshness of the ingredients, and the quality of taste of my food. From a cleanliness perspective, I have never seen anything that appears to be unkept, or emitting any odors. That being said, I usually come right before the lunch hour rush, and stay for an hour or two. I always order the same sandwich (veggie melt), and customize it as well. I have had the same outcome on pick-up orders as well, although they will occasionally forget to update the bread on my order (I update it from wheat to white). I think the restaurant could use an upgrade in terms of the look/feel of the interior, but I'm sure all Potbelly's look the same. Regardless, I give this location 5 stars, and would give it more if I could. ~Mersiha
sandwich shop