I have been going here since 2010. I must say I don’t go o the doctors often. I moved out of state 2016 but continued to keep seeing Dr Thompson as it was hard finding a new Dr in TN. Never been late in all the years I’ve been a patient. Today 12-27-2019, I was late because my flight landed in flint bishop 11:15am, went to car rental to get reserved vehicle and the wait for a car, even though I had reservations, was 1.5 hours. I called the office saying I would be late and explained what happened. I was told the office manager said Dr Thompson would not be able to see me. I pleaded saying I bought a one way ticket, $350, had my daughter drive down with my mom so we can drive back to TN to cut cost of flight. I pretty much arranged this entire two day trip here for this appointment. When I received the car at 12:30pm, I rushed from flint airport to Dr Thompson office. Made it at 1:27pm. Was told they would not see me. There were no patients in the waiting room, no cars in the parking lot except workers. Was told another patient is on their way and they would not be able to do all she needed to do. I am due for my two year annual physical and because I was 27 minutes late, she refused to see me after being a patient all these years, and for something that could be life and death. Not to mention the travel and expense I paid trying to get here. I am beyond disappointed to the point of crying. Now I have to find a doctor in my new state and hope they can get me in soon and pray everything is fine. I pray none of the staff, Dr Thompson, or anyone they care about have to experience something like this. I am trying my best to just stay positive but this is causing me to have a migraine, that she knows I have and will not complete my paperwork for work, nor can I get medication until she see me but refused to see me because I got here at 1:27pm instead of 1:00pm. I have to drive back to TN in the morning not accomplishing what I came here for. I would not recommend this office because they are not considerate, kind, nor empathic. They lady at the front desk with the short hair was kind with her tone and seemed empathetic, but Dr Thompson and the office manager were not. ~Renee
family practice physician