Best contractor in Muskegon, Michigan (MI) 2024

We ordered a house full of carpet from them. First they promised a 2 week wait for installation, only to be told after purchasing that it was actually a 6 week wait. Then the morning they were due, they called 25 minutes before install and cancelled with lame excuse. And no reschedule date in mind. My house was in shambles, unlivable at that time from all the furniture being in other rooms and blocking things. Plus I took work off to be there. I called the Home Depot store about their United Home Services they use for installs. I talked to the store manager, she was quite concerned. She made a couple calls and I received a call shortly after with a Saturday install, the next day. I had to cancel all my plans, but needed carpet done. United Home Services have terrible customer service and communication. I would never recommend them!! They finally did send a crew of only 2 out to do our house and move heavy items. Felt bad for the guys, but they did a good job. No thanks to United Home Service tho!! ~R

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