Best bank in Minneapolis, Minnesota (MN) 2024

My father has been a Wells Fargo customer for 70 yrs, at this branch for probably 50. Now he is in a senior care facility and made a mistake with his online password such they locked him out. He's old with diminished vision, hearing and in a senior facility with a land line - no text. I'm joint on the account but 1,000 miles distant in a state with no WF branches. Thus far, with my elderly father on the phone, we've spent 7 separate episodes with Wells Fargo "customer service" - including a conversation with "Kerri" the branch manager. ALL have refused to resolve this - because my Dad can't respond to a text verification (since he's in a senior facility). Doesn't matter that I'm joint on the account, not to mention POA and have been FOR YEARS. They want my Dad & I to physically come to a branch. Doesn't matter to Wells Fargo that my Dad is immobile, doesn't matter that I live 1,000 miles away, there is no thought WHAT SO EVER of serving the customer in the Wells Fargo organization. At this point we can't look to see if there is enough money to cover the automatic debit for the nursing home bill. Remember: This is the same Wells Fargo caught fleecing millions of low activity accounts with bogus add-on fees held mostly by helpless seniors and railed on by Presidential candidate Elizabeth Warren & others for systemic theft. Despicable, heinous, loathsome - on a good day. ~John

We all need a good bank. The Bell Bank is a good bank in the classic sense. This is a handsome branch but lacks a drive thru. I would deduct 1/2 star for this deficiency but the actual banking services and staff more than make up for this shortfall. There is easy and free parking in the ramp and I prefer to park on the 2nd level in the spaces reserved for Bell Bank customers. ~James