Best tool rental service in Newport, Minnesota (MN) 2024

I've had two bad experiences at this store about one year apart. First one, I wasn't acknowledged or helped more than an employee pointing in a general direction for what I might be looking for while four other employees were on their terminals with no other customer in the store. After a few minutes I just walked out of the store. Second, I go in to buy a battery and tell them I need it installed. After being passed off to three different employees, I was ready to pay. I wanted to confirm they would install it before I paid and they said they do not install batteries. I asked again and they said no. I then said that I came here specifically to buy a battery and get it installed but if they didn't do that then I wouldn't buy it from them. The employee then said it was because they were short-staffed. I looked around and counted six employees in the store with no other customers again. After pushing a 4th time to have an employee spend five minutes installing it, the employee finally agreed to install it for me. Five minutes later, it was installed. I'm disappointed with the service and they fell far below my reasonable standards of customer service twice. This is my first review I have ever written but unfortunately I felt it was necessary. ~Michael

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