Pharmacy shorted us on my son's medications twice.
We got medicine for a double ear infection. (Steroid and antibiotic) They shorted us by 1 and a half doses for each one the first time. We didn't argue about it and hoped it would be okay. Our son seemed better. But 10 days later my son's ear ruptured. I took him to urgent care and he still has the double ear infection. We again got a steroid and a new stronger antibiotic. I let the pharmacy know it was short last time when picking up the medications and to asked for them to double check the measurements to ensure they are accurate. Here we are 4 days later, and our steroid is short, again. (Our antibiotic might be too but I won't know for a few more days).
I went in to talk about it and show them that I only have enough for 5 doses instead of the 6 the doctor prescribed. Instead of just an apology and more medicine, I get an extra talk about how our doctor shouldn't be doing such accurate doses in the first place, 2.5 is good enough, how my kid prob needs tubes and that is why his ear infections haven't gone away. ... first of all, whether my child needs tubes is not his call. Even if he might, that does not change the fact that we were not given the correct amount of medication. THAT IS THEIR ENTIRE JOB. They should be able to give out the correct dosage no matter how wonky of a measurement it is.
I have a feeling they didn't measure using properly calibrated tools and instead are using the generic plastic bottle markings to "roughly" give the correct amount. If that is the case, I find it highly concerning. The pharmacist also said that the missing 1.5 ML is prob stuck to the sides of the bottle... This steroid has the consistency of water and basic gravity should have the solution properly moved in less than 30 seconds; so no, it is not stuck to the sides of the bottle. I might take that excuse for the antibiotic but not the steroid.
After this, we are checking to see if we can move to a new pharmacy. They did end up giving me another dose, but they lost my trust and I don't appreciate the extra commentary about how it might not have mattered in the long run or the dose our doctor gave us is to blame. I'm frustrated enough that my child is in pain, I just need my medications to be correct. ~Ashley
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