Well, I don’t look like the other customers that speaks soo highly of this business. This is the only difference I can find. I mean, I have a need for a transmission and money to pay for it. How else can the ABSOLUTE POOREST customer service be explained. We had our vehicle towed to their location using their referred service. Our vehicle set there for over two weeks with no updates, no answers to our calls and no return call from our voicemail. So we just showed up after work only to be dismissed and lied too. Told, basically, we can have a QUOTE to us by tomorrow. That they have been sooo busy (too busy for a quote…). Then told well they are not sure how long it will take, after they already had or vehicle for over TWO WEEKS. Given lies, and a song and dance about busy and how are hard to find the part would be. I then had enough of this horrible service full of lies, went to our car and called Certified Transmission. Which by the way, know how to treat any and EVERYONE that seeks service. He explained they had 4 in stock right now. Mind you, I am sure Auto Trans Matic use them to get transmissions from. Our vehicle sat for over TWO WEEKS with no attempts to help us and ignored request for updates. Again, I guess we had to look a certain way for the reported awesome service other who do not look like us got! Thee worst customer service I have ever experienced!! Shame on them!!!! ~Yolanda
transmission shop