Best department store in Bound Brook, New Jersey (NJ) 2024

If I can give a zero I would but it will not allow me to post without a star rating. I wouldn’t recommend coming here. Worst when it comes to customer service. Very rude cashier/associate named Alexis (that was the name on my receipt) lady with glasses and shoulder length curly hair . I came in to do a return, but before I went to their returns counter I went to shop around first. I had a two items that I wanna buy and so I went to their returns. I handed her my returns (3 clothes) and my receipt, she said one of the items is not part of the receipt and I was like okay. She put it on the side and process the return for the other two. She asked me if I wanna use the balance for the items I’m buying and I said yes. She tried to process the item with out the receipt for a return using my number but she said nothing came up. From just there she just totally declined it rudely and said I need a receipt for this one. So i googled the returns policy of nordstrom rack and it said using the receipt, phone number or the credit card. She never offered me to check using the credit card and I told her why would she do that and just said no without asking me first. When she looked using my credit card. She process the return And the very worst thing happened, she said “It’s not my job to look your transaction using your credit card”. That one really made me upset so much that I was shaking. I told her I want to talk to her manager and she called her manager. Manager wasn’t that helpful as well, just said that will talk to her(cashier). And said that it’s not very nice, said sorry and if I needed anything else and that’s it. Like she sound like a robot. Like reading from a script. Worst customer service. Would never come back here to shop ever. Called corporate and will also email whoever I need to email. This is beyond acceptable. Poor management/customer service. Three times I went here always have a long line. And sometimes cashiers talk behind the register while they see a line building up. ~S

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