Best bank in Westwood, New Jersey (NJ) 2024

Terrible experience with this bank . Over a month ago I opened a custodial account for my disabled brother as I am his rep pay and need to have checks for paying his bills. We did not use e-checks nor autopays. Every week I kept wondering why I had not received checks yet. I have contacted the branch 4 times to find out why . Each time I am told they are ordered with a 7 business day delivery. I left messages for their manager Tara a couple times whom never called me back. Yesterday I emailed the district manager and he never contacted me either. Today I got Brenda the assistant manager on the phone told her the whole story and asked if there is any way they could at least overnight checks to me since I have no temporary checks left and I have my brothers bills that are due. At first she did not come up with a solution until I asked again how come they just can't overnight checks to me so I can be guaranteed I will receive them (Bank of America does this for their customers). She did call me back to let me know she put in another order to be delivered in 2 days. I'm keeping my fingers crossed. All I can say is .... and... TD Bank markets itself as "America's most convenient bank"? It is certainly one of the most inconvenient experiences I have had with a bank not having one person over a period of several tries able to be solution driven for a customer. ~Jay