I was waiting for a replacement bank card in the mail, and worried it wouldn’t get in before my Verizon phone bill was due. Remembering there was a store in town, but unsure if the DBA stores took payments, I called and said - “Can I come in and make a bill payment - I can’t do it online this month.” Loud answer from the store: “HUH?” I tried again: - “Can I come into your store and make a payment so I don’t have to do it online?” Answer: - “You can come into the store if you want BUT you can make a payment online. Not knowing if that was a yes about making a payment in person or not, and thinking I wasn’t explaining well I tried again. “I don’t think you’re understanding - I’m probably not explaining well - ….” Store - “I AM UNDERSTANDING AND I’VE ALREADY ANSWERED!!!!” There is zero place in any professional customer service capacity for the word “HUH?” barked in contempt. There’s even less place for nastiness, especially over something so trivial as a simple service question. I would have loved to become a customer of the store and save the time I usually spend going to the corporate Verizon store on Long Island. If a simple phone call could be met with such aggression over something so minute, I have no faith that my purchases would be handled professionally. It actually makes me sad. I was kinda psyched there was a Verizon so nearby. ~m