The PODS organization in Albany, NY employs incompetent and unprofessional drivers. I moved from Haverhill, MA. The drivers in that area always called ahead to give me an approximate arrival time. The container was delivered to my Saratoga area home June 25. The local based driver called to tell me he was parked in front of my house. Unprofessional - yes but only a minor inconvenience since I was expecting delivery AT SOME POINT that day. I went out to meet the driver and move my vehicle from the driveway. The driver proceeded to back into my driveway to position the POD. In the process, he backed over my mailbox, completely destroying it. He phoned his supervisor for guidance and handed his phone to me. The supervisor told me I would be reimbursed for the destruction. One month later and three phone calls to PODS "Customer Service" with more empty promises, I am still without my custom mailbox. (I cobbled together a temporary mailbox for my mailman.) This organization is unprofessional and unwilling to accept responsibility for their driver's incompetence.
The guilty driver returned July 27 to remove the empty container. He questioned me about my reimbursement for the damages. I informed him the whole PODS organization was unresponsive. He then provided the name and phone number of the Albany-Saratoga area manager (John Raleigh). I discovered John does not regularly answer his phone and the voicemail mailbox is full . I learned that if I call many times consecutively, he will finally answer. After some discussion, he promised to deliver my reimbursement check today (July 30). Based on the unresponsiveness of the whole PODS organization, it should not come as a surprise that he did not show up – not even a courtesy phone call to advise me why he could not keep his commitment. ~Gary
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