Best supermarket in Middletown, New York (NY) 2024

I gave it one star if I could give it less I would for the reason: store policy is: employees are not allowed to help (check out or load vehicle) a severely disabled person that uses a power wheelchair and has very limited upper strength. (Quadriplegic). One of the employees disobeyed their store policy and did help me out but I would feel absolutely terrible if they would get reprimanded or fired for doing such a good deed. So corporate Aldi if you're reading this you need to change your policy because it is absolutely unacceptable. In the meantime I will be doing most of my shopping at Costco. ~Doug

Open relatively late which is convenient for a grocery store. The manager I spoke to was helpful to me finding a few items that could logically be placed in a few different departments, like vinegar for instance which can be a cleaning item or a food item. Friendly staff, they seem well coached and knowledgeable, I don't have a negative thing to say about anyone in the store. My only issue is that some items were priced incorrectly. I understand there are virtually countless items and it would be near impossible for everything to be correct. However, if a 4 pack of cider I really want to try is marked at 9 dollars and rings up at 16, and I have two in my cart, which is also full of other items, it becomes an issue. The cashier apologized for the discrepancy, and it happened again a few more times where there were 10 for 10 dollar deals clearly marked on the shelves, and the items rang up for 1.50 or something, and eventually that adds up. So, in my opinion, it's a clean, professional, well run store with a great staff, but my one issue is that the prices on the shelves need to match those at the register. I don't believe this was done on purpose by any of the employ, but I think the inventory database and SKU numbers need to be updated and checked more often. Otherwise, nothing but good things to say about this store. Appreciate you guys. Updated to five stars, returned for more groceries last night. I bought these ciders last night and mentioned the issue to an employee at the register, really wish I remembered his name so the manager/owner can know he was a really nice guy, he double checked the prices, had a friendly conversation with me while I was checking out and he was investigating the issue, and the cider rang up at 11.99 instead of the marked 5.99, he went ahead and apologized for the mistake and honored the marked price. I'm not complaining, I understand this happens in literally every business, and it's possible I just got unlucky the first time and found one item out of thousands that was marked wrong. The cider is in the attached photos. I want to make clear I don't believe this was marked incorrectly out of avarice or any sort of desire to beat the customer. I believe, due to extensive work with databases, and inventory, and computers, and pricing items personally for McDonald's through their restaurant file maintenance system, that this was an honest mistake, and instead of arguing with me this employee made me feel welcome in the store and corrected the mistake at the register. One detail he gave me is that someone called out and he was there later than his shift, didn't seem to be annoyed by that at all, and was more than pleasant. I believe this employee should be commended for his attitude and his understanding, I was in the store around 7:30 pm or so and we were at the self checkout section near the frozen foods, this is the kind of employee I will always go out of my way to make their effort and diligence visible to their superiors, because people who do their jobs correctly and go out of their way to also be nice people in their customer service, deserve to be noticed and rewarded for that behavior. I'm also autistic and he did not treat me differently than a neuro typical person in any way which is not my usual experience, and that above all else is why I am trying to help management locate this employee and reward him in some way. I attached the photos to provide some information you guys might need to correct this issue at the database level, however price chopper does that. Thanks again to this employee, the store, and the team that put that employee in front of me, as well as for responding to my first review with aplomb and expedience, and offering to look into this issue to correct it. This is actual customer service and also deserves better visibility as customer service is being vacuumed out of most retail today. Stay professional and warm like this and price chopper will be my preferred destination for groceries. Much appreciated 👍 ~Andrew