Easy enough to book an appointment, but be aware and speak up if you feel like maybe they missed something… and be pushy about them checking.
I brought my dog in here because her regular vet was booking MONTHS out for routine things, and I went over everything I needed for my dog with the person checking us in: 3 vaccines, and a 4DX. When she was called in for her appointment, I watched and I was very sure they only gave her 2 vaccines. When they brought her out to me I asked TWICE if she received all three, and listed them to reinforce exactly what she was supposed to get. The vet assistant assured me, twice, she had three.
Well, I got home, got the email with her records, and turns out she DID NOT get three vaccines, and only had two. I was right, and I was ignored at the clinic. They didn’t offer or bother to double check things before I left.
So I called, they confirmed it had been put in wrong, and I had to turn around and drive 20+ minutes back to the clinic to get the vaccine they were so adamant she got, when she did not. Then drive another 20+ minutes home.
I’m very annoyed with the inconvenience it caused me both in time and gas, when it could’ve easily been avoided had they just double checked when I had asked TWICE about her vaccines.
Will I use their service again? Probably, because it’s convenient and less expensive. But I will absolutely be watching while they have my dog and demanding they actually check before I leave if I have questions. ~Melanie
veterinarian