Best mechanic in Clemmons, North Carolina (NC) 2024

It was recommended to go to Lindsay tire when my normal tire shop discovered a cracked wheel on my wife's vehicle. I called and was told to make an appointment. 5 days later, I made special arrangements to leave my car at my appointment time of 8 AM. I was told that I would be called with the price of the job before work started. At 3 PM, I had not received a call, so I called them. They said that they were just now looking at it and that I would be called with a price prior to work again. 1 hour later, they called and said that the car was complete at a price of $172. (They must have welded the wheel in just 1 hour) They did not call prior with the price. After getting home with the car, I discovered that the valve stem cover was missing and that the tire was low on pressure. I filled the tire back up only to find it low again the next day. I called on Friday at lunchtime to complain. The response from Lindsay Tire was "Sorry, people make mistakes." When I asked about a refund, the person I talked to said that they couldn't authorize that. I asked for a phone call back from someone who could authorize it. Not surprisingly, I never received a phone call. Now I'm out my time, money, and a valve stem cover. And since the weld was shoddy, I'll need a new rim too. This business clearly doesn't care about quality work or customer care. UPDATE: After calling back on Monday after not receiving a phone call, I spoke to Sabrina who initially refused to provide a refund. She kept saying to bring it back for them to fix it. (Re-weld a welded wheel on a car that kids ride in?) After I was persistent, she said that she will give us a refund but included quite an attitude with it. There are plenty of other tire places in this area that care about what they do and know how to treat customers. Go there instead. ~Matt

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