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I moved my prescriptions away from Walgreens a good while back due to the constant frustration associated with getting them filled. A family member still uses Walgreens. Their most recent prescription, after multiple phone calls, delays, frustration, etc. was finally ready. This is an accurate description of just about every time! This particular time, she called the doctor's office and told them about the delay and Walgreens telling her it could not be filled on time (inventory was NOT the problem). After a bunch of frustration, phone calls and hassle had seemed to clear the air, I went by to pick up their prescription for her. Mind you, Walgreens did not lift a finger to do any thing. The person at the Pharmacy drive thru proceeded to give me a lecture on how my daughter needed to get the prescription filled out properly in the first place as there was a mistake on it. To which I responded that in all of my years of getting prescriptions, I do not even recall actually seeing a prescription as ALL doctors have the prescription sent straight to the drug store. And further that I disagreed with her and that it was not the patient's responsibility to tell the Dr that the patient must review the prescription first for errors!? And just how a patient is supposed to know if there is an error?? Walgreens has very apparently decided to shift resolution of questions on prescriptions directly to the patient and not lift a finger to help the situation. And here all this time I thought pharmacies actually talked to doctor offices if there was a question on a prescription!? I can assure you, per the Walgreens' employee in the Pharmacy drive thru, Walgreens is not going to lift a finger to do anything, even though patients never lay eyes on prescriptions to begin with. ~D.

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