Best spa in Wilmington, North Carolina (NC) 2025

Morgan was running an hour behind when I got there and she had left her appointment book at home so she didn't know who I was or what I was supposed to be getting with her. When I finally got in her chair an hour later she admitted that she hadn't brought supplies with her to do any colors besides blond. She ended up having to borrow some color from another one of the stylists. Long story short, the color she gave me looks like a bad home box-dye accident. It was supposed to be a dark auburn, but it turned out this unnatural cherry cola. She told me it would tone down after a few washes, but it hasn't. It's still terrible. She doesn't do refunds. She said I could come in for her to fix it, but I live out of town. I wouldn't really trust her to fix it anyway. I asked her to tone down the brightness halfway through the process and whatever she did didn't help. To top things off, she didn't put a towel around my neck when she washed the dye out and the collar of one of my favorite shirts is now stained with red splotches. I would not recommend her, and I would absolutely never go back to her. ~Mackenzie